WINNING NEW CLIENTS - TIP OF THE WEEK No. 2

DON'T ACCIDENTLY INTRODUCE COST AS A PROBLEM!

When presenting your pricing or your fees don't use the word cost. Especially in the current economic climate, if you talk cost the prospect thinks cost. Your prospect is "investing" in your services or products because they will get a return on the spend. Never have a section of a proposal titled costs, always call this section "Your investment in [product / service] and the return". Never put "costing details" as an email subject line. Sounds crass, silly, nitpicking? Try it you will be amazed at the difference and the positive tone of the interaction with prospects and clients. More info on handling pricing and proving ROI.

WINNING NEW CLIENTS - TIP OF THE WEEK No. 1

IF A PROPOSAL IS WORTH WRITING THEN IT'S WORTH PRESENTING!

Does your sales process mean giving your prospect a written proposal? Then present it in person, don't send it. You should use a proposal to close the order not open the sale, this means you need to be there. If a visit is not practical, arrange a set time to telephone and with the prospect on the line email your proposal, present it and then ask for the order. More info on proposal writing.